According to studies, miscommunication, or the absence of it, is on top of the complains of any kind of relationship, personal or professional. Being able to express yourself, getting the message you want to send across and being understood is what successful communication is all about. Communication is the tool that helps spread administrative knowledge, business information, as well as motivating other people. Communication can be barred when an individual is not able to express himself or herself and feels unsecured.
Lack of effective communication can lead to loss of important information, conflict, resentment, customer alienation and ultimately, a reduction in productivity. Our seminar demonstrates specific skills of how to effectively communicate openly yet tactfully in various situations with the use of practical exercises and role-plays.
Potential scenarios include a variety of possibilities, such as tension in the workplace, ways of improving, provision of negative feedback to improve, and ways to deal with people when they become emotional. This way the employees will be in position of using the correct communication style for each individual customer, since they are going to be able to identify the problem, use the correct terminology, reassuring the customer that his or her needs have been understood and that they will do their best for their needs to be meet. That can also be used to resolve any issues might rise among the company’s employees as well.
